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What You Agree To When You Use markaswd

These terms set out how your account works, what we expect from you, and what you can expect from us — covering deposits through DANA, OVO, and GoPay, access conditions, and how disputes get handled.

Account holder must be of legal ageDANA, OVO, GoPay deposits coveredOne account per personAccess subject to local lawTerms apply on all devices
markaswd What You Agree To When You Use markaswd
HOW WE HANDLE THIS

Our Obligations Under These Terms

These terms aren't just rules we put on you — they define what we commit to as well. Here's how we hold our side of the agreement across four key areas that affect your account directly.

Data Handling

We store only the account and transaction data needed to run your account. Wallet details linked to DANA, OVO, or GoPay are never shared with third parties outside of the payment processing chain.

Account Security

Your account is protected by session-based authentication. If we detect unusual login activity, we pause the session and send a verification prompt to your registered contact before restoring access.

Data Retention

Transaction records — including all DANA, OVO, and GoPay deposit and withdrawal history — are kept for the period required under applicable law, then securely deleted unless you request otherwise.

Requesting Changes

To update your registered wallet, contact details, or request account closure, submit a formal request through live chat or email. We verify identity before processing any account-level change.

TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear — or you want to flag a discrepancy between what's written here and what happened on your account — our support team is the right first stop. We handle account-level queries including deposit disputes tied to DANA, OVO, or GoPay transactions, account access issues, and requests to review how terms were applied to a specific case.

Live Chat Start a live chat session directly from the platform. Describe your terms query with your account ID and the relevant transaction or date for a faster response.
Email Support Send your terms-related question to our support email. Include your registered wallet — DANA, OVO, or GoPay — and the section of the terms you're questioning.
Account Help Centre The Help Centre inside your account dashboard has a dedicated Terms section where common questions are answered with references to specific clauses.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, account conditions, wallet rules, and what happens when something goes wrong.

Yes. Section covering deposit processing applies directly. Contact support with your transaction reference, wallet type, and the amount. We'll cross-check against our payment logs and resolve the discrepancy.

Depending on the breach, we may suspend access temporarily or close the account permanently. We'll send notice to your registered contact explaining the action taken and any appeal path available.

The core terms stay the same regardless of which wallet you use. Payment-specific rules — like transfer limits set by the wallet provider — are governed by that provider, not by these terms.

We send a notice to your registered contact before significant updates take effect. The effective date at the top of this page is also updated each time. Continuing to use your account after the notice period means you accept the new terms.

Where Indonesian law applies, it takes precedence. Access and account use depend on what local law permits in your region. We don't override applicable local regulations — check your eligibility before depositing.

Submit a data request through live chat or email support with your account ID. We'll verify your identity first, then process the request within the timeframe required by applicable law.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.